Pro-Tools Return Policy and Warranty Information – Pro-Tools
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Return Policy and Warranty Information

Return Policy

For Help with Returns: Please contact one of our knowledgeable Sales and Service team members at (813) 986-9000 or e-mail us at support@pro-tools.com

OVERVIEW
Pro-Tools makes every effort to ensure that our posted specifications, images, pricing and product availability are as correct and timely as possible. We apologize for any discrepancies that may occur. Pro-Tools reserves the right to make any and all changes deemed necessary in the course of business including but not limited to pricing, product specifications, quantities, and product availability.

SECTION 1: RETURN POLICY
Our policy lasts 10 days from the date the buyer’s order is delivered, including that day. If 10 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned: gift cards, downloadable software products, and perishable items. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable): any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 10 days after delivery. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

• 10 Day acceptance period from date of delivery. Damage claims and order discrepancies will not be accepted after this time.
• You must obtain a Pro-Tools-issued RGA number PRIOR to returning any materials.
• Returned materials must be received at Pro-Tools in new condition and in original packaging.
• Altered items are not eligible for return.
• Buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Depending on where you live and the carrier you choose to ship with, the time it may take for your exchanged products to reach you may vary.
• A 30% re-stocking fee may apply to all returns.

SECTION 2: LIMITED WARRANTY
Seller (Pro-Tools) warrants to the original end-user that the Goods manufactured by Seller under this Agreement shall be free of defects in material or workmanship for a period of twelve (12) months from the date of purchase, provided that the Goods are installed, used, and maintained in accordance with any instruction manual or technical guidelines provided by the Seller or supplied with the Goods, if applicable. The original end-user must give written notice to Seller of any suspected defect in the Goods prior to the expiration of the warranty period. The original end-user must also obtain a RGA from Seller prior to returning any Goods to Seller for warranty service under this paragraph. Seller will not accept any responsibility for Goods returned without a RGA. The original end-user shall be responsible for all costs and expenses associated with returning the Goods to Seller for warranty service. In the event of a defect, Seller, at its sole option, shall repair or replace the defective Goods or refund to the original end-user the purchase price for such defective Goods. Goods are not eligible for replacement or return after a period of 30 days from date of receipt. The foregoing warranty is Seller’s sole obligation, and the original end-user’s exclusive remedy, with regard to any defective Goods. This limited warranty does not apply to: (a) die sets, tooling, and saw blades; (b) periodic or routine maintenance and setup, (c) repair or replacement of the Goods due to normal wear and tear, (d) defects or damage to the Goods resulting from misuse, abuse, neglect, or accidents, (f) defects or damage to the Goods resulting from improper or unauthorized alterations, modifications, or changes; (g) any Goods that has not been installed and/or maintained in accordance with the instruction manual or technical guidelines provided by Seller; and (f) any goods not manufactured by Pro-Tools. Warranty claims on Goods provided by, but not manufactured by Pro-Tools must be handled through respective Vendors.

SECTION 3: REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SECTION 4: LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at (813) 986-9000 or e-mail us at support@pro-tools.com.

SECTION 5: GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


For Customer Service & Technical Support: Please contact one of our knowledgeable Sales and Service team members at (813) 986-9000 or e-mail us at support@pro-tools.com
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