The tools we manufacture and sell
, we use every day in our own shop. We try very hard to produce products that are rugged and dependable to do the job they are advertised to do, at a reasonable price. Our greatest concern is for you the customer to be completely satisfied. If you have questions or need assistance, please do not hesitate to call. We have considerable experience and will gladly give you helpful, courteous answers.
How to order... Our office hours are Mon -Thu 8:00 a.m. to 8:00 p.m. (EST), Fri 8:00 a.m. to 4:00 p.m and Sat 10:00 a.m. to 4:00 p.m. You can mail your order in or place your order on-line if you wish, but we recommend you call first, we can then discuss your order thoroughly and make sure you receive the tools best suited for your particular job.
Payment... We accept Visa, Master Card, Discover, American Express, Paypal, personal or business checks (note checks must clear before shipping.)
Shipping... All orders are shipped via UPS. and USPS with the exception of heavier items which will be shipped by truck freight.
Warranty policy... All products that we manufacture carry a one-year guarantee against defects in material or workmanship. If it is a product that we sell, but made by another manufacture, we will handle the warranty for you according to there policy. Any tools or parts that fails during the warranty period is 100% covered, and will be repaired or replaced free of charge (excluding freight charges). Misuse or abuse is not covered. Simply call and get a warranty authorization number, ship the product postage prepaid back to the factory, and it will be promptly and cheerfully taken care of.
- Call and get a return authorization number.
- All returns must be freight free NO C.O.D.
- Any returned items that are Used or Damaged in shipment will have the cost of refurbishing subtracted from any refund.
- Special orders are not eligible for returns or refunds.
- Freight costs are not refundable.
- A 15% restocking charge will be applied to all returns.
- All returns must be made within 30 days of the invoice date.
Pricing... Because of unstable gas & steel prices, there could be a change in cost. We will confirm the price at the time the order is placed.
Privacy Statement: When making purchases at Pro-Tools.com, it requires trust and confidence that information is secure. We appreciate and value your trust and are committed to our customers to protect the security and privacy of any personal information that you have provided to us. This includes your name, address, phone numbers, email addresses and credit card information. At Pro-Tools.com, you have our pledge that we do not and will not sell, rent or otherwise release any personal information to anyone. The information that you have allowed us to use is for the purpose of our own internal use and is intended to help us serve you better.
Closing... We sincerely appreciate and value your business because without you, our customers, we would not be in business.
Thank you again for your support.